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We are open for orders. Delays in deliveries are still possible.
LAYBUY available
FLAT RATE SHIPPING: NZ $6 urban / $8.50 rural / AUSTRALIA $20 / FREE SHIPPING $90+ (NZ only)

Delivery and Returns Information

Chubby Cheeks currently ships within New Zealand as well as to Australia.


Please note that our ongoing, prepaid and one-off Cheeky Naps subscription boxes are not currently available to Australian-based customers. Australian-based customers can however, purchase any available past boxes.


PACKAGING

New Zealand orders: you will usually find your order arrives wrapped in paper, sealed with water-activated gummed brown kraft paper tape and tied with jute twine.
Our shipping labels are thermal printed compostable shipping labels. Where regular courier labels are made of acrylic and won't biodegrade. We have sourced certified industrially compostable (EN13432) labels. Sorry no home composting option at this stage but I believe it is being worked on and we will endevour to keep updated in this regard. The adhesive is also carefully formulated to include a high percentage of renewable materials.

We try to reduce plastic in our packaging to you as far as possible. If we have used plastic (e.g. bubble wrap for protecting your items) then it will be reused plastic from packaging we received from a supplier. We would like to encourage you to re-use if you can and only throw away when necessary. Where possible we use cardboard or paper-based protection layers if necessary. 

Australia orders: to protect your products we use 100% recycled plastic courier bags (soft plastic recyclable).


DELIVERY/SHIPPING

New Zealand orders: We offer a $6 flat rate shipping on all urban deliveries and $8.50 flat rate shipping on all rural deliveries. 
Keep an eye out on the product descriptions for any reduced shipping offers on smaller items.  

Please let us know if you require SIGNATURE DELIVERY. For instance if you have a dog who may get to your package or know that your mailbox/doorstep isn't particularly safe. It is your responsibility to ask for signature delivery.

Free shipping on all NZ orders over $90.

Australia orders: We offer a $20 flat rate shipping across Australia.


LOCAL PICKUP

You are welcome to pick up if you live locally (Rolleston) - please get in touch to arrange a time for collection. Or if your delivery is for within Rolleston select "pickup from store" as your shipping option, leave me a comment on the order if you'd like your parcel delivered and I'll deliver free of charge. 

All cash on pick up orders must be collected within 72 hours and contact made to arrange a time within 24 hours of your order please.


RETURNS

Any returns must come back to us within 10 days of purchase with original packaging and your proof of purchase/invoice. If you have a faulty product please get in touch as we can look into accessing our supplier's warranty and returns conditions and work with you to rectify any problems.

Please email us for any returns or use our online returns request.


CANCELLATIONS/REFUNDS

Cancellation of orders cannot be made after payment has been received.
If a refund is agreed to by Chubby Cheeks, please note that the refunded amount will be less any merchant and/or bank fees incurred in receiving and refunding the payment.