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Delivery and Returns Information

Chubby Cheeks currently only ships within New Zealand.

We try to reduce use of plastic in our packaging to you as far as possible. If we have used plastic (e.g. bubble wrap for protecting your items) then it will be reused plastic from packaging we received from a supplier. We would like to encourage you to re-use if you can and only throw away when necessary. But you will usually find your order arrives wrapped in paper and tied with jute twine - both can be composted.

We use CourierIt for the majority of our shipping and offer a $6 flat rate shipping on all urban deliveries and $8.50 flat rate shipping on all rural deliveries. 
Keep an eye out on the product descriptions for any reduced shipping offers on smaller items.  If you have a query about a particularly large order please get in touch, this includes gift baskets etc as these cost extra to send as they are heavy.  Please also let us know if you require SIGNATURE DELIVERY. For instance if you have a dog who may get to your package or know that your mailbox/doorstep isn't particularly safe. It is your responsibility to ask for signature delivery.

Free shipping on all orders over $90.

You are welcome to pick up if you live locally (New Plymouth) - please get in touch to arrange a time for collection. Or if your delivery is for within The Links, Waiwhakaiho or Bell Block area select "pickup from store" as your shipping option and I'll deliver free of charge. 

Any returns must come back to us within 10 days of purchase with original packaging and your proof of purchase/invoice. If you have a faulty product please get in touch as we can look into accessing our suppliers warranty and returns conditions and work with you to rectify any problems.

Cancellation of orders cannot be made after payment has been received.
If a refund is agreed to by Chubby Cheeks please note that the refunded amount will be less any merchant and/or bank fees incurred in receiving and refunding the payment.

All cash on pick up orders must be collected within 72 hours and contact made to arrange a time within 24 hours of your order please.