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Terms & Conditions

Please take note of the following Terms & Conditions that apply to the Cheeky Naps products:

  1. Updating and accessing account information
    By logging into your account on the Chubby Cheeks website you have access to view and update your information.
    This includes viewing and editing your: delivery address, phone number, email address, Chubby Cheeks newsletter subscription, Cheeky Naps subscriptions, store cards.
    It also includes viewing: your orders, your rewards points.

  2. Updating your subscription preferences
    After you have signed up for a Cheeky Naps subscription we will process your order. Once we have done this we will give you access to the subscriber profile in your account login.
    You will then be able to log in to your account and "edit your account information" to view and update your profile preferences as they change. 
    Please note that any changes made to your profile preferences may apply to the following month's box depending on when in month schedule we are.

  3. Chubby Cheeks loyalty program
    No rewards points can be earned when buying Cheeky Naps products.
    Rewards points can be redeemed (i.e. used to pay) against any Cheeky Naps products.

  4. Shipping
    The cost of shipping is included in the purchase price of each Cheeky Naps product.
    However, there is an extra charge for rural shipping. This needs to be selected as an "option" as well as under the "payment profile" dropdown when signing up for a subscription. 
    Orders to rural addresses cannot be processed if rural shipping has not been selected.
    We suggest that when possible you select an alternate address for delivery of your Cheeky Naps order. Perhaps to a business address if possible.
    NB: Sometimes a more affordable option for rural shipping is available for certain addresses with different carriers. If you have no alternative delivery option to a rural address, please get in touch so I can review pricing options with the different carriers. If a more affordable option is available, you may be able to go on a standard plan without the extra rural charge.
    Please note that our ongoing, prepaid and one-off Cheeky Naps subscription boxes are not currently available to Australian-based customers. Australian-based customers can however, purchase any available past boxes.

  5. Cancellations
    You are not tied in for a fixed term. Your billing will continue automatically every month until you choose to cancel.
    Cancellations apply for any future billing only. Any boxes already paid for will still be shipped out. 

  6. Refunds
    It is not policy to provide refunds for change of mind, cancellations or simply not wanting or liking an item in the box. 
    This is a discovery style of subscription where we choose the items in your box. We will use your profile preferences to help curate your box but we cannot guarantee the suitability of every product.

  7. Damaged products
    It is our policy to be vigilant when packing your order and check all products for quality. It may happen though that something is either missed or not obvious, or a product is damaged in transit. Please notify us within 3 days of receiving your box so that we can look at a remedy for you. 
    Damaged goods should be reported to us in writing to with full details of the damage and your subscription/order details.

  8. Product swaps
    It is purely at Cheeky Naps discretion whether or not we will swap a product (e.g. for a different nappy print). This will be considered on a case-by-case basis. If a product swap is agreed, the cost of returning the original item is the responsibility of the customer. The original item must be returned prior to the replacement being sent and must be returned in an unused, new condition.

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