Delivery and Returns Information
Chubby Cheeks currently only ships within New Zealand.
We use Fastaways for the majority of our shipping and offer a $5 flat rate. If you have a query about a particularly small or large order please get in touch, this includes gift baskets etc as these cost extra to send as they are heavy. Please also let us know if you require SIGNATURE DELIVERY. For instance if you have a dog who may get to your package or know that your mailbox/doorstep isn't particularly safe. It is your responsibility to ask for signature delivery.
No extra charge for rural post - we know rural charges can be a real pain so we won't charge you extra.
Free shipping on all orders over $70.
You are welcome to pick up if you live locally (New Plymouth) - please get in touch to arrange a time for collection.
Any returns must come back to us within 10 days of purchase with original packaging and your proof of purchase/invoice. If you have a faulty product please get in touch as we can look into accessing our suppliers warranty and returns conditions and work with you to rectify any problems.
Cancellation of orders cannot be made after payment has been received.
All cash on pick up orders must be collected within 72 hours and contact made to arrange a time within 24 hours of your order please.